Welcome to AGEPC. By booking any of our services — including but not limited to Energy Performance Certificates (EPCs), Inventories, PAT Testing, EICRs, Floor Plans, Photography, or any other inspection or property service — you agree to the following terms and conditions:
1. Pricing Policy
- All prices are based on standard property types, layouts, and access conditions.
- Properties that are larger than average, include outbuildings, multiple units, complex layouts, or unique features may be subject to a revised quote.
- Prices quoted in advance are estimates, and may be adjusted based on actual site conditions.
- Any additional services requested on-site will be charged separately, subject to agreement.
- AGEPC reserves the right to amend quotes following property inspection or assessment.
2. Key Collection & Return
- If we are required to collect and return keys, the following charges apply:
- £15 for collection
- £15 for return
- Total key handling fee: £30, unless otherwise agreed in writing.
- Key transfers must be arranged in advance with a designated contact person and location.
3. Cancellations, Rescheduling & No-Shows
- Cancellations made within 24 hours of the appointment will incur a £35 cancellation fee.
- No-shows, where no one is available at the property to provide access, will be charged the full service fee.
- Rescheduling must be requested at least 24 hours in advance to avoid penalties and is subject to availability.
- If rescheduling is required due to access issues, this may be treated as a no-show.
4. Access & Safety
- Clients must ensure legal, safe, and unobstructed access to all areas of the property required for inspection or service.
- Unsafe or inaccessible environments may result in cancellation, and a call-out or rebooking fee may apply.
- Pets should be secured, and hazardous areas (e.g. lofts, basements) must be made safe and reachable.
5. Service Limitations
- Reports, certificates, or media outputs are based on observations and access at the time of inspection.
- AGEPC is not liable for any inaccessible, concealed, or unreported defects.
- Reports such as EPCs and Inventories are produced according to industry standards and regulatory guidance in force at the time.
6. Payment Terms
- Payment is due on or before the day of service, unless agreed otherwise in writing.
- We accept PayPal, bank transfer, or cash (receipted).
- Overdue invoices may incur interest charges and/or be referred to debt recovery agents.
- Services remain the property of AGEPC until payment is received in full.
7. Liability
- AGEPC is insured for professional liability and public indemnity.
- Our liability is strictly limited to the value of the service provided, and we do not accept responsibility for any consequential loss or damages.
- Clients are advised to review all documentation upon delivery and report any errors within 48 hours.
8. Contact & Support
If you're unsure about your property size, access requirements, or specific service details, please contact us:
01753 305033
info@agepc.uk
AGEPC LTD
128 City Road, London, United Kingdom, EC1V 2NX
Company No. 16213165
